Business Automation

Increase visibility and efficiency with OpenTicket Mobile digital field ticketing software

bySusie Yuill

In the face of ongoing cost inflation and economic uncertainty, operators are under increasing pressure to demonstrate efficiencies and fiscal discipline.

For operations and accounts payable teams, reviewing and approving high volumes of field tickets continues to be a major source of inefficiency. Field supervisors are particularly overwhelmed by the number of tickets they need to review and approve, and it’s especially challenging to validate the scope of unsupervised work. For those using paper field tickets, efficiency challenges are exacerbated by error-prone manual data entry, lack of visibility into spend and increased travel time required to collect paper field tickets.

To help all parties overcome these challenges, Enverus created OpenTicket, a cloud-based digital field ticketing software solution that enables operators and service providers to generate, review and approve digital field tickets for faster invoice approvals and payment.

Since its launch in 2016, OpenTicket has been instrumental in eliminating the need for paper field tickets in the oilfield. OpenTicket seamlessly integrates with OpenInvoice, making it the only digital field ticketing and invoice platform with automated reconciliation and compliance for a completely digital, end-to-end review and approval process. By managing e-ticketing and invoicing on the same platform, operators shorten and streamline the service-to-invoice process, reducing mistakes and duplicate tickets and invoices.

Currently, OpenTicket is used by more than 90 operators, with 7,500 suppliers submitting digital field tickets to the network. And using Enverus’ digital field ticketing solution is only getting easier.

Introducing OpenTicket Mobile

OpenTicket now offers even greater efficiency and time savings with the new OpenTicket Mobile app.

Oilfield services are often provided in remote areas and at unsupervised job sites which often don’t have Wi-Fi or cell service, making it tough to stay connected. OpenTicket Mobile’s GPS and geofencing capabilities eliminate this issue, providing visibility into work done on site — including work done at remote and unsupervised jobs sites — with detailed views of routes and hours spent on the entire job. Ticket details that match mobile data provided by the supplier are automatically validated, and approvers are alerted to erroneous tickets for further investigation or dispute.

Real-time tracking of work performed

During a job, GPS readings are recorded and matched to the digital field ticket provided by the supplier. Geofencing, the associated physical coordinates to a service site (i.e., well, storage tank, gas plant, etc.), can also be used to confirm the service provider was close to the location.

The service company representative can pause the trip time and locations during a trip if needed. They can also enter appropriate job information related to the work done and attach backup documentation, including site pictures, to the digital field ticket. The ticket is validated in the supplier’s OpenTicket system before submission, ensuring all business requirements, such as mandatory data and coding, are supported.

Preview of the Enverus OpenTicket digital field ticketing app on a laptop
OpenTicket displays the trip summary, route details with time stamps and geofence information, making work time and route verification easy.

Save time with automatic ticket validation

When digital field tickets are submitted for validation and approval, additional information is added to each ticket, including:

  • The job route displayed in the ticket approval screen.
  • The hours taken between the start and stop times of the job, less any pause time.
  • Serviced locations identified by geofencing.

Ticket details that match mobile data provided by the supplier are automatically validated. Alerts signal approvers if the number of hours or service locations entered on the ticket don’t align with GPS and geofencing records. This allows you to switch to a manage by exception model for more time savings.

Link to on-demand SPARK 2022 session "Easy Work Validation With Mobile Job Tracking" on Enverus Knowledge Hub

Creating value for operators and their suppliers

OpenTicket Mobile expands the value for both operators and their suppliers.

  • Save time: With automatic field ticket validation, approvers only spend time following up on inaccurate tickets. This allows operations personnel to focus more time on their job, and less time chasing information on work performed. For suppliers, this means a faster cycle from ticket approval to invoicing.
  • Improve spend management: Generating and managing digital field tickets with Enverus OpenTicket captures detailed electronic field ticket data for deeper and more timely visibility into accruals and operations.
  • Service delivery confirmation: With OpenTicket Mobile, viewing and confirming routing and work performed at unmanned locations becomes much easier.

Get started with OpenTicket Mobile

OpenTicket Mobile application

OpenTicket customers can provide OpenTicket Mobile to suppliers at no additional cost. The app is available for iOS and Android operating systems.

Buyers can determine which suppliers are required to use the application. Individual users are registered to the supplier, so field crews and drivers are identified through the application.

With the new mobile app, OpenTicket strengthens its value for LOE and D&C operations. Operations teams in the field can turn more focus on maximizing production and managing job safety. Suppliers can leverage IoT technology to accurately track the work performed so they can focus on the work at hand.

Want to learn more about OpenTicket Mobile? Please fill out the form to request a demo.

Susie Yuill

Susie Yuill

Susie Yuill is Director of Product Marketing at Enverus. She specializes in bringing SaaS software products to market and creating and implementing high-value marketing programs to reach and convert target accounts. Throughout the years, she has led the marketing product launches for several SaaS products for various industries. Susie is a proud, fightin' Texas A&M Aggie and earned an MBA from Texas State University.

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