Support and training
Contact, support & training
Americas
Energy Analytics Support
Hotline
(888) 290-7697
Billing: (512) 566-4680
Hours: 7:30am – 5:30pm CST
(Monday – Friday)
[email protected]
Trading & Risk Support
Hotline
(800) 394-1220
Billing: (512) 566-4680
Hours: 8:00am – 7:00pm CST
(Monday – Friday)
[email protected]
Power & Renewables Support
Billing: (512) 566-4680
Hours: 8:00am – 6:00pm CST
(Monday – Friday)
MineralSoft Support
Hotline
(512) 730-0417
Billing: (512) 566-4680
Hours: 8:00am – 5:00pm
CST (Monday – Friday)
Workbench Support
Hotline
(866) 716-6272
Billing: (512) 566-4680
Hours: 8:00am – 6:00pm CST
(Monday – Friday)
OpenInvoice Support
Hotline
(866) 627-3287
Billing: (512) 566-4680
Hours: 8:00am – 6:00pm CST
(Monday – Friday)
MineraliQ Support
Hours: 8:00am – 5:00pm CST
(Monday – Friday)
Owner Relations/ORMS Support
Hotline
1-855-301-5241
Hours: 8:00am – 5:00pm CST
(Monday – Friday)
EnergyLink Support
Canada
Energy Analytics Support
Hotline
(800) 282-4245
Billing: (512) 519-5509
Hours: 7:30am – 5:30pm CST
(Monday – Friday)
Trading & Risk Support
Hotline
(800) 394-1220
Hours: 8:00am – 7:00pm CST
(Monday – Friday)
Workbench Support
Hotline
(866) 716-6272
Hours: 8:00am – 6:00pm CST
(Monday – Friday)
OpenInvoice Support
Hotline
(866) 627-3287
Hours: 8:00am – 6:00pm CST
(Monday – Friday)
Oildex Data Exchange Support
Hotline
1-855-301-5241
Revenue Detail (CDEX), Run Ticket (CODE), Gas Plant Exchange (GPEX)
Hours: 8:00am – 5:00pm CST
(Monday – Friday)
Owner Relations/ORMS Support
Hotline
1-855-301-5241
Hours: 8:00am – 5:00pm CST
(Monday – Friday)
Canada
Energy Analytics Support
Hotline
(800) 282-4245 Hours: 7:30am – 5:30pm CST (Monday – Friday)
MarketView by Enverus
Hotline
(800) 394-1220 Hours: 9:00am – 5:00pm CST (Monday – Friday)
Workbench Support
Hotline
(866) 716-6272 Hours: 9:00am – 5:00pm CST (Monday – Friday)
Workbench Support
Hotline
(866) 716-6272
Hours: 7:30am – 5:30pm CST
(Monday – Friday)
OpenInvoice Support
Hotline
(866) 627-3287
Hours: 7:30am – 5:30pm CST
(Monday – Friday)
Oildex Data Exchange Support
Hotline
1-855-301-5241
Revenue Detail (CDEX), Run Ticket (CODE), Gas Plant Exchange (GPEX), Joint Interest Bill (JIB), or Gas Balancing (GBMS)
Hours: 9:00am – 5:00pm CST
(Monday – Friday)
Europe
Energy Analytics Support
Hotline
UK: +44 (0) 1453 793 930
Hours: 8:00am – 18:00pm GMT
(Monday – Friday)
Trading & Risk Support
Hotline
UK: +44 (0) 207 002 7550
Hours: 8:00am – 5:00pm GMT
(Monday – Friday)
Asia-Pacific/Middle East
Energy Analytics Support
Hotline
UK: +44 (0) 1453 793 930 Hours: 8:00am – 18:00pm GMT (Monday – Friday)
Trading & Risk Support
Hotline
Singapore: +65 31 657589 Hours: 9:00am – 5:00pm SGT (Monday – Friday)
We provide Training programs
that support individuals
and enterprises
Live Webinars
Browse our current webinar
offerings, both free and premium to
find out more about ENVERUS
products.
Customer Resource Center
Find documentation, raise a support ticket, submit questions and ideas, and sign up for ENVERUS events and trainings.
In-Person Training
Understand key workflows through in-depth training courses, available offline and online.
In-person training
Transform courses
They are paid in-depth training classes designed to assist the new or experienced user to accomplish key workflows with hands-on, instructor-led exercises. Courses are half or full day and cover topics from data loading and visualization through interpretation, velocity modeling and multivariate statistics.
Face-To-Face Courses
Each face-to-face course includes access to a training computer with appropriate datasets and a hard copy training manual which can be used as a desktop reference after the training course. Where possible, public datasets are used, allowing us to share the training projects with customers. Lunch and beverages during breaks will be provided. Unless otherwise indicated, classes run from 9:00 a.m. to 4:00 p.m.
Online Courses
Online courses last 2 hours and require that a training data project pre-configured for Transform be downloaded and installed on the user’s machine. The online course will be managed in such a way that participants can follow along with the instructor using their Transform installation and having the ability to share screens and interact with other course participants. Registration is limited to 10 participants per session.
Courses are filled as registration is received. Maximum attendance is determined by venue but is typically eight students. Cancellations received more than two weeks before a course are fully refundable. Cancellations received less than two but more than one week in advance are subject to a 50% cancellation fee. If cancellation is received less than one week prior to training course, no refund will be made. Transform reserves the right to cancel or reschedule a course if fewer than three students are registered. We will attempt to provide at least one week notice in the event of cancellation.