Support and training

Contact, support & training

Americas

Drillinginfo Support

Hotline

(888) 290-7697
Billing: (512) 519-5509

Hours: 7:30am – 5:30pm CST
(Monday – Friday)

Trading & Risk Support

Hotline

(800) 394-1220

Hours: 8:00am – 7:00pm CST
(Monday – Friday)

MineralSoft Support

Hotline

(512) 730-0417

Hours: 9:00am – 5:00pm CST
(Monday – Friday)

Workbench Support

Hotline

(866) 716-6272

Hours: 8:00am – 6:00pm CST
(Monday – Friday)

OpenInvoice Support

Hotline

(866) 627-3287

Hours: 8:00am – 6:00pm CST
(Monday – Friday)

Oildex Data Exchange Support

Hotline

1-855-301-5241

Revenue Detail (CDEX), Run Ticket (CODE), Gas Plant Exchange (GPEX)

Hours: 8:00am – 5:00pm CST
(Monday – Friday)

Owner Relations/ORMS Support

Hotline

1-855-301-5241

Hours: 8:00am – 5:00pm CST
(Monday – Friday)

Canada

Drillinginfo Support

Hotline

(800) 282-4245
Billing: (512) 519-5509

Hours: 7:30am – 5:30pm CST
(Monday – Friday)

Trading & Risk Support

Hotline

(800) 394-1220

Hours: 8:00am – 7:00pm CST
(Monday – Friday)

Workbench Support

Hotline

(866) 716-6272

Hours: 8:00am – 6:00pm CST
(Monday – Friday)

OpenInvoice Support

Hotline

(866) 627-328

Hours: 8:00am – 6:00pm CST
(Monday – Friday)

Oildex Data Exchange Support

Hotline

1-855-301-5241

Revenue Detail (CDEX), Run Ticket (CODE), Gas Plant Exchange (GPEX)

Hours: 8:00am – 5:00pm CST
(Monday – Friday)

Owner Relations/ORMS Support

Hotline

1-855-301-5241

Hours: 8:00am – 5:00pm CST
(Monday – Friday)

Canada

Drillinginfo Support

Hotline

(800) 282-4245

Hours: 7:30am – 5:30pm CST
(Monday – Friday)

MarketView by Enverus

Hotline

(800) 394-1220

Hours: 9:00am – 5:00pm CST
(Monday – Friday)

Workbench Support

Hotline

(866) 716-6272

Hours: 9:00am – 5:00pm CST
(Monday – Friday)

Workbench Support

Hotline

(866) 716-6272

Hours: 7:30am – 5:30pm CST
(Monday – Friday)

OpenInvoice Support

Hotline

(866) 627-3287

Hours: 7:30am – 5:30pm CST
(Monday – Friday)

Oildex Data Exchange Support

Hotline

1-855-301-5241

Revenue Detail (CDEX), Run Ticket (CODE), Gas Plant Exchange (GPEX), Joint Interest Bill (JIB), or Gas Balancing (GBMS)

Hours: 9:00am – 5:00pm CST
(Monday – Friday)

Europe

Drillinginfo

Hotline

UK: +44 (0) 1453 793 930

Hours: 8:00am – 18:00pm GMT
(Monday – Friday)

Trading & Risk Support

Hotline

UK: +44 (0) 207 002 7550

Hours: 8:00am – 5:00pm GMT
(Monday – Friday)

Asia-Pacific/Middle East

Drillinginfo

Hotline

UK: +44 (0) 1453 793 930

Hours: 8:00am – 18:00pm GMT
(Monday – Friday)

Trading & Risk Support

Hotline

Singapore: +65 31 657589

Hours: 9:00am – 5:00pm SGT
(Monday – Friday)

We provide Training programs
that support individuals
and enterprises

Contact Us

Live Webinars

Browse our current webinar
offerings, both free and premium to
find out more about ENVERUS
products.

Contact Us

Customer Resource Center

Find documentation, raise a support ticket, submit questions and ideas, and sign up for ENVERUS events and trainings.

Contact Us

In-Person Training

Understand key workflows through in-depth training courses, available offline and online.

In-person training

Transform courses

They are paid in-depth training classes designed to assist the new or experienced user to accomplish key workflows with hands-on, instructor-led exercises. Courses are half or full day and cover topics from data loading and visualization through interpretation, velocity modeling and multivariate statistics.

Face-To-Face Courses

Each face-to-face course includes access to a training computer with appropriate datasets and a hard copy training manual which can be used as a desktop reference after the training course. Where possible, public datasets are used, allowing us to share the training projects with customers. Lunch and beverages during breaks will be provided. Unless otherwise indicated, classes run from 9:00 a.m. to 4:00 p.m.

Online Courses

Online courses last 2 hours and require that a training data project pre-configured for Transform be downloaded and installed on the user’s machine. The online course will be managed in such a way that participants can follow along with the instructor using their Transform installation and having the ability to share screens and interact with other course participants. Registration is limited to 10 participants per session.

Courses are filled as registration is received. Maximum attendance is determined by venue but is typically eight students. Cancellations received more than two weeks before a course are fully refundable. Cancellations received less than two but more than one week in advance are subject to a 50% cancellation fee. If cancellation is received less than one week prior to training course, no refund will be made. Transform reserves the right to cancel or reschedule a course if fewer than three students are registered. We will attempt to provide at least one week notice in the event of cancellation.

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