The information below provides detail on Enverus’ online privacy practices. This includes the type of data Enverus (or “we” as used regularly in this document) collect, how we collect it, and how we use and share this data with others. This policy applies to all Enverus affiliate companies and to all Enverus websites and applications, including mobile and browser apps and software (or “apps” as used regularly in this document).
We have tried to make this document as clear and as easy to understand as possible and have structured it in a Question & Answers format so that you can quickly access the areas of interest to you.
Protecting your personal information is extremely important to Enverus and we will always take very seriously the trust you have put in us with your information. If you have any concerns or questions not answered below, please contact us at [email protected].
With respect to personal information received or transferred, Enverus is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Further details on information collected from outside the United States can be found later in this document.
Enverus and third parties working on our behalf may collect a variety of personal information, depending on your use of our website and apps. Personal information may include, but is not limited to, name, address, email address, phone number and other contact information. In addition, Enverus, third parties working on our behalf and our partners may collect other information about your use of our apps and website and other websites.
Enverus collects information you provide when you express an interest in obtaining additional information about Enverus services, registering for an event or webinar, or downloading any Enverus content.
On our website and apps, Enverus, third parties working on our behalf and our partners, including social networking sites, may also place, view, and/or use “cookies,” web server logs, web beacons and other electronic tools to collect information about your use of the Enverus and other websites.
We collect the content, communications and other information you provide when you use our apps and other products. This can include information in or about the content you provide (like metadata), such as the date a file was created. We also collect information about how you use our apps and other products, such as the features you use and the actions you take.
In some of our apps, we create a video recording of some sessions. In parallel with that, a log of app activity is created and uploaded to the server, along with the user id used during the session. Each session is also provided with a rough location (country/district) at the time of use.
You can delete and disable cookies. Most browsers are set to accept cookies by default. If you prefer, you can usually set your browser to disable cookies, or to alert you when cookies are being sent. You must do this for each browser you use and on each device. However, please note if you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of your website experience will not function properly.
We do not knowingly gather personal information about visitors who are under the age of 13. The Enverus website and all Enverus apps and products are designed to be used only by those over 16. If you are under 13 years of age, then please do not use or access the service at any time or in any manner.
If we learn that personal information has been collected by us from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the service, then please alert us at [email protected].
Enverus may use your information in a number of ways. This might include:
We may use your email address or other information you provide to contact you for administrative purposes, such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out and we include detailed unsubscribe instructions at the bottom of each email.
Enverus will retain your personal information only as needed to provide you services and perform sales and marketing operations. We will retain and use your personal information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Additional information regarding requesting a change or deletion of your information can be found below.
If you are no longer an Enverus customer and no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected].
Enverus takes data security very seriously and we use industry-standard physical, technical and administrative procedures. These measures include computer safeguards and secured files and buildings.
Our services use industry-standard Transport Layer Security (TLS) encryption. All supplied sensitive and credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
It’s important to stress, however, that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about our security protocols, please email us at [email protected].
When logging into the Enverus website and apps, you should take every precaution to protect your own personal information, change your passwords often, use a combination of letters, numbers and symbols, and make sure you use a secure browser.
We may share certain information, including your personal information, with third parties for the following reasons:
Enverus uses a limited number of third-party service providers to assist us in providing our services to customers. These third-party providers offer customer support to our customers, perform database monitoring and other technical operations, assist with the transmission of data and provide data storage services. These third parties may access, process, or store personal data in the course of providing their services.
Enverus obtains business contact and company information and other data from third party sources, such as business intelligence providers. The information obtained from these third parties is used to support Enverus’ marketing, sales and business efforts.
Our website and apps include social media links, such as Facebook, Twitter and LinkedIn buttons. Please be aware that Enverus is not responsible for the privacy practices of such other sites or third parties. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information.
We also have a dynamic blog which is regularly updated. You should be aware that any information or comments you provide in these areas may be read, collected and used by others who access them. To request removal of your personal information from our blogs, contact us at [email protected].
Enverus’ service is hosted in the United States and the United Kingdom. If you choose to use the service from Canada, the European Union, or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are likely transferring your personal information outside of those regions to the United States for storage and processing.
Date of Last Revision: October 20, 2021
To request access, review, rectification or deletion of information we have about you, please contact us at [email protected].
Please include the following information in all requests: first name, last name and email address. While Enverus will make reasonable efforts to fulfill your request, we also reserve the right to impose certain restrictions and requirements on such access requests, if allowed or required by applicable laws.
Again, if you have any concerns or questions, please contact us at [email protected].
Customers may elect to enter into a Data Processing Addendum with Enverus that provides additional terms relating to data processing and security.