Business Automation

Prepare Your Royalty Owner Support for Tax Season

bySusie Yuill

Call center support for oil & gas

Request Info

The buildup to tax season can be a hectic and stressful time for operators. Every year, operators spend weeks processing and mailing 1099s and state tax documents to mineral rights owners, while handling related inquiries from owners (which could increase by up to three times normal volumes).

Unfortunately, many operators are dealing with reduced staff. Yet, their owner counts remain the same, leading many companies to evaluate how they can better use their resources moving into busy season.

How can call center support help you this tax season? Outsourcing royalty owner phone support is a highly effective solution to meet these seasonal demands, because it takes the burden of answering owner phone calls off your team so they can focus on tax prep.

Four tips for getting the most out of your call center support partnership


If your company is considering adding call center support during tax season, below are four ways to ensure you and your owners are getting what they need from the partnership.

  1. Plan ahead
    It is important to be able to set up your call services before your heavy call traffic comes in. Always know how long it takes for call agents to get set up and ready to take owner calls.
  2. Anticipate and prepare
    Tax season brings both common and surprising inquiries from owners. Preparing you agents with the right information on how to handle common inquiries ahead of time will provide a better experience for your owners because they get their issue or inquiry resolved faster. Call center agents use scripts to manage their conversations. Your answering services should be able to provide guidance on which scripts are most effective for different situations. They should also be able to customize scripts based on your company’s specific needs.
  3. Utilize proven industry experts
    The industry has unique accounting practices. You want to make sure your call center agents can answer owner questions. Enverus call support agents are experienced land and accounting professionals, many who have decades of experience in oil and gas accounting practices.Industry experience means more issues will be resolved during the first call. The Enverus team resolves 85% of its calls on the first inquiry. If an agent is unable to resolve the majority of inquiries and must escalate them, it defeats the purpose of outsourcing your support to free up you team’s time.
  4. Be clear and transparent
    Once you your call support is set up, make sure you make it easy for owners to find the call center number, should they need help. This means placing the number visibly and easy to find on your website, social media channels and owner communications.

Enverus Call Center for royalty owner support


Enverus is the only company that provides a complete owner relations platform, call center support and print and mail service, focused solely on the oil and gas sector. Our experienced team understands the nuances and challenges associated with delivering data to all stakeholders within the oil and gas ecosystem. The breadth of our services ensures owners receive world-class support and operators can focus on year-end activities that are more valuable — a win for your owners and staff. We can also help ensure your support remains uninterrupted.

The results


  • Strengthened owner relationships.
  • Reduced costs.
  • Operator employees better able to focus on higher value operational activities.

Provide your owners with expert oil and gas support


With tax season rapidly approaching, now is a great time to discuss your phone support needs. To learn more about how our call center services can provide your team with seasonal tax support, contact us today at [email protected] or call 1-800-282-4245 to get started.


Picture of Susie Yuill

Susie Yuill

Susie Yuill is Director of Product Marketing at Enverus. She specializes in bringing SaaS software products to market and creating and implementing high-value marketing programs to reach and convert target accounts. Throughout the years, she has led the marketing product launches for several SaaS products for various industries. Susie is a proud, fightin' Texas A&M Aggie and earned an MBA from Texas State University.

Subscribe to the Enverus Blog

A weekly update on the latest “no-fluff” insight and analysis of the energy industry.

Related Content

Trading and Risk
ByChris Griggs

Europe’s energy market is weathering a storm of transformations. With natural gas inventory at peak levels thanks to a diversified supply chain and falling prices, traders and analysts face an evolving challenge unlike any other.

Energy Transition
ByKevin Kang

The levelized cost of energy (LCOE) serves as a valuable measure for assessing the economic viability of a specific project or energy source.

Energy Transition
ByCarson Kearl

Questions around the relationship of data centers to energy demand are very quickly etching themselves onto the minds of industry and technology participants alike.

Enverus Press Release - Enverus adds Energy Transition solutions around $3.5T/year sector
Power and Renewables
ByEric Palmer

Over the last seven days, the Enverus ERCOT P&R forecast has accurately predicted the 630__B constraint (KLNSW-HHSTH 138 kv with contingency DSALKLN5) in ERCOT.  While it is fundamentally driven by high wind and solar generation, there were two transmission outages...

Enverus Press Release - The surprisingly balanced global LNG market
Business Automation

Being a supplier in the oil and gas business is hard. You must ride the cycle of boom and bust, differentiate yourself in an incredibly competitive market and make sure your financial fundamentals are sound.

Enverus News Release - Banking on Buzios’ oil supply
Intelligence Trading and Risk

Enverus Intelligence® Research holds the position that global oil demand will not peak or decline before the end of this decade. EIR’s analysis offers a distinct and unbiased viewpoint, diverging from the two benchmarks forecasters; OPEC and the International Energy...

Enverus Press Release - From insights to injections: CCS Class VI permit applications surged 500%
Energy Analytics Energy Transition
ByGraham Bain

The Enverus Intelligence® Research (EIR) Subsurface Innovation Team attended AAPG’s CCUS 2024 conference in Houston March 11-13. The conference, which also brought together SPE and SEG membership, hyped up the need for CCUS to offset the demand for fossil fuels,...

Intelligence Operators
ByErin Faulkner

E&P activity targeting the Cleveland formation in the Anadarko Basin more than doubled in 2023 with 46 new wells reaching first production, compared to 20 in 2022 and similar levels the previous two years.

Energy Transition
ByRyan Notacker

Renewable fuel uptake has surged in California in recent years, contributing to a 141% increase in the California Low Carbon Fuel Standard (LCFS) credit bank surplus and resulting in a drop in credit prices from ~$185/tonne to $75/tonne from 2019...

Let’s get started!

We’ll follow up right away to show you a quick product tour.

Let’s get started!

We’ll follow up right away to show you a quick product tour.

Sign up for our Blog

Register Today

Sign Up

Power Your Insights

Connect with an Expert

Access Product Tour

Speak to an Expert