Customer Stories
Drowning in Paper and Manual Processes: Addressing Pitts’ Core Challenges
Before adopting OpenInvoice, Pitts Energy relied on a fully manual invoice process. Physical invoices were mailed in, hand-coded, then sorted by engineers who had to approve them individually. This created bottlenecks, especially at month-end, with stacks of paper invoices sometimes reaching more than two feet tall. The process consumed significant time and pulled engineers and other technical staff away from higher-value work.
Shifting to Digital Invoicing
The transition to OpenInvoice marked a turning point. Pitts Energy began with a test environment that allowed the team to explore the platform and tailor it to their needs before involving vendors. Once live, the system enabled field staff, including pumpers and supervisors, to approve invoices remotely, reducing the burden on office engineers and accelerating the workflow.
The rollout also extended to more than 100 vendors, many of whom had only submitted invoices manually for decades. With OpenInvoice, these vendors transitioned to digital submissions and gained visibility into invoice status, creating a more collaborative and efficient process.
Time Saved, Accuracy Improved, Everyone Onboard
With OpenInvoice in place, Pitts Energy saw immediate improvements in efficiency and transparency. Engineers and field teams could approve invoices digitally, significantly reducing time spent on processing. Mobile access enabled staff to code and approve invoices remotely, even from a phone. Vendors also adapted quickly to the digital system, gaining visibility into submission status and reducing errors. The company now catches issues like duplicate invoices and mismatched totals earlier in the process, improving accuracy and minimizing rework.
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