GryphonESP sought to shorten its days sales outstanding (DSO) to get cash faster. The company used paper tickets which delayed the ticket approval process and led to errors and ticket loss. All of these issues delayed invoice submission and payments. The company decided to digitalize its work tickets to speed up the invoicing process and improve ticket accuracy and accountability in the field.
Several of GryphonESP’s clients required suppliers to submit invoicing through OpenInvoice. Many of the same operators also leveraged Enverus’ OpenTicket platform, – a cloud-based collaborative platform that enables operators and service providers to generate, review and approve field tickets.
The digital field ticket solution Oilfield Services Suite (OSS), designed for service companies, allows workers to create and submit tickets for approval, capture signatures on the device and submit a copy of the ticket to their office.
Before their OSS implementation, GryphonESP used a different digital field ticketing system. The field team was used to digital tickets, but OSS was much easier to customize to their business and workflows than the previous solution. Overall the team found the app user-friendly, making adoption smooth and easy.
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