Customer Stories

Capitalize on Cost Savings and Process Improvements With Field Ticket Automation

Success at a Glance


  • Manually keying field ticket data cost $1 million in labor per year
  • Duplicate billing cost $1 million in overcharges per year
  • Lack of visibility into spend exacerbated spend leak challenges


  • Digitalize and automate field ticketing processes
  • Improve spend visibility to enable more efficient project management
  • Boost supplier collaboration and contract compliance


  • $2 million in savings related to cost of labor and duplicate billing losses
  • Invoice turnaround time reduced by eight days
  • Access to near real-time spend data improved cost tracking and accuracy

Client Overview


Crescent Point was seeking to efficiently control costs through detailed field ticket data. The existing, paper-based ticket process was costly to manage and resulted in long invoice cycle times, masked billing issues and an increased risk of duplicate or fraudulent billing from the same ticket being billed twice.

Inspiration for Change: Time and Cost Savings

The company performed a detailed analysis of their processes that included more than 420 field operations supervisors, drilling consultants and completions consultants, and was able to quantify some of the administrative burdens from field ticket entry and management.

Manually keying ticket data into their reporting system was costing Crescent Point approximately $1 million in labor per year and approximately $1 million in overcharges related to duplicate billing, part of which was directly associated with duplicate tickets.

As an OpenInvoice® customer, Crescent Point had experienced the increased efficiencies and cost savings realized through invoice automation. That led them to explore OpenTicket®, a cloud-based digital field ticket solution that enables operators and suppliers to generate, review and approve digital field tickets for faster invoice approvals and payment.


Digital Field Ticketing With Enverus OpenTicket

OpenTicket, a cloud-based collaborative digital field ticketing platform, enables operators and service providers to generate, review and approve electronic field tickets.


Crescent Point assigned a task team to roll out the new technology with key suppliers in the South Saskatchewan operations area. The suppliers were contacted via email and offered an incentive of a reduction of 15 days on payment terms for supported invoices submitted through OpenTicket for the first six months.

Crescent Point partnered with Enverus to provide an information kickoff session with the supplier community where suppliers were given instructions on how to use the system and provided with links to training websites. Members of the task team also trained local field supervisors in one-on-one sessions and a task team member was designated to be the liaison with internal users.


Paper-based field tickets were an obstacle to Crescent Point Energy’s goal of becoming a more efficient, data-driven business. Using OpenTicket to automate the paper-based field ticketing process and connect the field to the office provided significant time savings, cost savings, more accurate billing, a faster invoice turnaround and improved spend visibility at the field level.

Improved Spend Reporting and Analytics

OpenTicket connects to Crescent Point’s reporting system to provide timely access to field ticket data. Having near real-time data helps operations and engineering track costs much faster and more accurately compared to paper tickets. For example, automatically linking field ticket data to an associated AFE (authorization for expense) code provides visibility into cost tracking, allowing Crescent Point to manage projects more efficiently.

According to Zimon, “Now when I get asked for metrics, I just click a button, run a report, and it’s done. I don’t have to spend a lot of time compiling information and restarting from scratch every time. You can automate it to where you can load it on demand and get all the metrics you need so you can answer questions in advance.”

Easy Monitoring of Ticket Lifecycle

Crescent Point uses the data submitted through OpenTicket to analyze process efficiencies across the entire transaction cycle. They can easily monitor unapproved tickets and ensure prompt approval. Easy access to data and extensive reporting provides a means to measure KPIs such as time between work performed (service date) and ticket submission and the time between ticket submission and approval. By drilling into the results both at the supplier and field approver level, they can identify and address any longer than normal cycle times.

Lisa Howland, manager of accounting operations, says, “When tickets were in paper format, we never knew where things were. Now we track all that electronically. We’re saving time, and we’re better able to benchmark and track, and have different KPIs to assess where our bottlenecks are.”

Improving Organization Processes With Better Contract Compliance Management

Crescent Point’s supply chain team can identify field supervisors that are procuring services or materials that aren’t covered by a contract with the chosen supplier, and that provides the necessary information to evaluate contract compliance (by both the field supervisor and the supplier) and determine priorities for future contract negotiations.

Invoice Process Improvements and Risk Reduction

In addition to cutting the invoice cycle through the reduction in hands on-keyboard time, automated coding, compliance and reconciliation of an invoice to its associated tickets reduces the risk of duplicate billing because OpenInvoice automatically identifies and flags an invoice that includes a previously invoiced ticket. “With duplicate billing, it’s really hard to find with paper. An electronic ticket can’t be billed twice,” says Zimon.

Supplier Adoption and Feedback

At the time of publication, more than 220 Crescent Point suppliers had submitted more than 75,000 electronic field tickets through the system, with many submitting multiple tickets per day. The response from suppliers has been very positive.

With a successful initial rollout and good ongoing adoption, suppliers have embraced OpenTicket because of its obvious benefits to them – its ease of use, the reduced invoice cycle time and the visibility it provides in the payment process. As Zimon pointed out, “Nothing’s really changed for [suppliers] for data entry, so the wins are that they don’t have to do any more work than previously but now they have more visibility into their tickets. We found that many were waiting for us to go electronic so they could stop with the paper processes.”


Oil and Gas

Company Size

1000 Employees


Calgary, AB

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