Welcome to Cortex
Cortex is an electronic platform that connects Buyers and Suppliers to send electronic billing-related business documents quickly and easily. By replacing the paper process, we eliminate the confusion over validations, delivery, approval status, and payment timelines, putting the power back in your hands to manage your cash flow efficiently.
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Pay For What You Use
If you have additional questions not listed here, please give our team a call at 1-866-716-6272 and we will be happy to answer them.
How many Buyers and Suppliers are on your Network?
There are currently over 11,000 Trading Partners transacting on the Cortex Network including over 100 fully integrated Buying Organizations. Each account has a Supplier and Buyer Trading Group, so you have the option to handle both AR and AP.
Is Cortex a secure platform?
Yes, Cortex is fully encrypted to ensure your information is 100 percent secure, just like your online banking.
Is there a charge to use Cortex?
Cortex has a shared value model where the cost to deliver our services is paid in part by the Buyer and the Supplier. Our fee allows us to deliver both essential services and added value through our Network. It is based on a per-document charge, and not only costs less than the average printing and mailroom costs per invoice, but also reduces the amount of time it takes for your invoices to be received and approved by your customers, and ultimately, get paid faster.
What happens if I choose not to use Cortex?
Depending on the mandate of your Buyer, you may be required to utilize Cortex to do business with them. If you do not get set up this could affect how long it takes you to get paid, and potentially the business relationship with your Buyer.
What if I stop doing business with a Buyer?
If you stop doing business with the initial Buyer you were connected to on the Network, you may continue to use Cortex for other Buyers you work with. If you transact with a single Buyer and no longer have documents to send, you may contact Cortex to cancel your contract. There may be cancellation charges depending on the type of contract in place. If you anticipate that the work with a Buyer may be short term, you can select a pay-as-you-go option with no commitment.
Can I use Cortex to submit invoices for other customers I do business with?
Yes. Once you are on the Cortex Network you have the option to connect with all of our Buyers at no extra cost by sending them a connection request.
Do I have to install software on my computer to use Cortex?
No. Cortex is a web-based platform that can be accessed from anywhere, anytime as long as there is an internet connection.
I have already created the invoice in my accounting system. Do I need to enter the information again into Cortex?
The primary method for entering the information is manual, but we do have options for uploading directly from an accounting system. Our agents can provide you with additional information on integration options depending on the type of system in place and the volume of documents sent.
What are the reasons that an invoice would fail or be rejected?
An invoice can be rejected for any information that the Buyer deems to be incorrect such as the overall amount, quantity, or cost codes. We provide Buyer Quick Reference Guides to help understand the validations required for each Buyer to help prevent this from happening, and our Support team is always available to help you understand and correct your rejections or failed documents.
How quickly will I get paid for my invoices?
While we do not control the payment of your invoices, you can track the approval process in the Cortex platform. Most Suppliers on Cortex see only 25 days between invoice entry to receiving a paid response, depending who your Buyer is and the associated contracted payment terms with them. Industry research shows that non-Cortex invoices from the same Suppliers to the same customer are typically paid in 75 days.
Does my invoice payment come through Cortex?
Cortex is only responsible for delivering the invoice information and is not involved in the payment of invoices. Payment comes from the Buyer once your invoice status is accepted/approved in whatever form of payment the Buyer chooses to use (e-transfer, cheque, direct deposit, etc.).
How much training is involved to get started using your system, and how is it done?
Our system is very easy to use – the only complexity you have to learn is the specific validations required by individual Buyers which are provided on a Quick Reference Card in Online Help. When you initially set up your account you will receive an email notification with your login credentials, as well as further instructions on how to start invoicing and send a connection request. Our platform includes interactive Walk Throughs of the platform detailing each stage of the invoicing process, as well as robust online documentation for reference at any time.
What additional support is available?
Our support team is available to assist you via phone, email and live chat from 6:00 AM – 6:00 PM MST, Monday – Friday. Online Help is available 24/7 within the portal.
What type of payment do you accept?
We accept Visa, MasterCard, and EFT Payment.
When will my billing period begin?
Your effective billing date is the 1st day of the month following your account activation.
Is there an additional charge for me to connect with more than one Buyer?
No, once you are set up on the Cortex Network there is no extra cost to connect with any of our Buyers and Suppliers. All you need to do is send them a connection request.
If I find I am doing a higher volume of invoices, can I change my plan?
You have the option to upgrade at any time. We want you to choose the plan that best suits your company and is the most cost effective for you.
Is there an additional charge for me to add users?
No, your Cortex account includes an unlimited number of users. If you have questions about how to add new users, please give us a call at 1-866-716-6272 and we would be happy to assist you.
Getting Started is Easy:
Complete The Form
Provide us with your contact information by filling out the form at the bottom of this page.
A document with your company name and GST # (Canada) or W-9 (US) is required for validation.
Speak to an Agent
A member of our team will contact you to complete the registration process and answer any questions.