Site Problems…

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In the last 3 weeks, we have had 3 instances that, to the world at large, look like outages.  The most recent was this afternoon (April 21, which lasted around an hour, from approximately 3:30 to around 4:15 p.m. CST).  The outages were related to our “Public Site”, and NOT our web application.  The problem was that these pages were the ones that most people use to point to the Drillinginfo login page.  If you have the login page bookmarked, it wasn’t a problem.  Likewise, if you had a particular server bookmarked, such as www18.drillinginfo.com, it wouldn’t have popped up as a problem, but most people just go to www.drillinginfo.com.  That WAS a problem.

This, of course, is unacceptable to me.

The Drillinginfo website pre-login has always contained marketing and information about what we have to the non-member world with some information we hope you glance at, such as “What’s New” and the ever-popular (not) “CEO Corner” blog.  In any case, we separated the marketing content from our application because of the natural conflict between the need to add information to our outside site constantly and the measured release of tested code via our web application.  We remotely hosted the “public” site away from our internal application.

Three weeks ago, the Public Site went down for the first time in 3-4 years.  It was down for about two hours, between 6:30 a.m. and 8:30 a.m..  We decided to move the Public Site to our own hosting facility in order to minimize the opportunity for this reoccurring.  Before we could do so, the Public Site went down again.  We finally got it moved over to our side this last weekend, and, lo and behold, it went down under OUR watch this afternoon.

So what are we going to do about it?  From now on, when you go to www.drillinginfo.com, you will go straight to the login page.  You can choose to go the Public Site if you choose, but for most of you, we are just saving you a click.  Our Web Application is far more robust, and this should at least minimize the opportunity to be down… no more “weakest link”.  By June or July, we will have fully transitioned over to our new hardware and software environment that promises to be hugely robust and very fast.  At least that’s what the salesmen told me.  Just kidding.  Our Drillinginfo IT honchos told me as well.

In any case, know we are working hard and spending money like drunken sailors fixing these time out and performance issues, and the light is really visible.  Thanks for your patience here.  I don’t want to write another entry like this again.

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Allen Gilmer

Allen Gilmer is the Co-founder, Chairman and CEO of Drillinginfo. Allen is active in all aspects of Drillinginfo’s new product development and is widely recognized for his industry leadership and vision. He holds several patents in the field of multi-component seismology. He received his Bachelor of Arts in Geology from Rice University and his Master of Science in Geology from The University of Texas at El Paso. Follow him on Twitter @allengilmer.